Washington State financial services provider to benefit from Online Wealth Management Foundation.
ISCAPE Internet provides Rainier Pacific with a new public Web site to usher in strategic wealth management application
Vancouver, BC – August 1, 2002 – ISCAPE Internet Consulting, Inc. announced today the successful launch of Rainier Pacific’s new full-service Web site at https://www.rainierpac.com. As part of ongoing efforts to develop their fastest growing delivery channel and cement customer loyalty, Rainier Pacific, one of the strongest financial institutions in the Puget Sound region, chose ISCAPE to enhance their Web presence and to improve the online user experience. The site paves the way for a new wealth management system from Vancouver-based Fincentric Corporation that Rainier Pacific will be launching in 2003. The financial service provider’s new site features an easy-to-navigate interface, a fresh design and a wealth of information about Rainier Pacific’s many customer-focused products and services.
Personal wealth management system
“ISCAPE delivered the perfect gateway to our new personal wealth management system. It gives us the right look and feel for our audience and allows us to adapt and grow,” said Tammy Rabanes, Rainier Pacific’s e-services developer. “In our industry, information changes daily and ISCAPE’s content management application means we can give people the latest information every time they visit our site. The faster people can access accurate information about products they need, the more they learn to view our institution as a source of trusted information and service.” The Vancouver-based Internet solutions provider designed a flexible site architecture, developed content, created the interface, and engineered a set of custom site management tools to help Rainier Pacific provide customers with a much-improved user experience.
“We needed to enhance our Web presence to satisfy the needs of a rapidly increasing number of online customers,” said Victor Toy, vice president of marketing for Rainier Pacific. “The new Web site provides a framework for the customer experience across multiple channels, updating our image and making it faster and easier for customers to access the information and services they need. And since these improvements will impact our bottom line, we plan to rely on ISCAPE’s professional approach and services in the future.”
About Rainer Pacific
Based in Tacoma, WA, Rainier Pacific Bank is a consumer-focused banking institution with more than $490 million in assets and over 43,000 customers throughout the Pacific Northwest. It provides a full range of banking services, property and casualty insurance, financial planning and investment services through wholly-owned subsidiaries, Rainier Pacific Financial Services and Rainier Pacific Insurance Agency. This former credit union has a 68-year history of providing loan and deposit services tailored to the individual needs of consumers. Rainier Pacific also offers in-branch access to insurance and financial planning services, and currently has 11 full-service branches and 18 ATMs located throughout Pierce County and Federal Way. For more information, visit https://www.rainierpac.com.
About ISCAPE Internet Consulting
A leading Internet consulting firm, ISCAPE builds Web-based business solutions for forward-looking financial services and high-tech companies. ISCAPE improves business performance by creating multi-channel online experiences that ignite and strengthen connections among customers, partners, employees and suppliers. ISCAPE’s proven planning and implementation framework combined with advanced, open-architecture technology, ensure ISCAPE customers receive solutions that provide immediate value and support future growth. For more information, visit http://www.iscapeinternet.com.
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